Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from our website. By making a purchase, you agree to comply with this policy. Please read it carefully before proceeding with any transaction.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when delivered.

Non-Returnable Items

Certain products are not eligible for return, including personalized items, digital downloads, and products marked as final sale. We recommend reviewing product descriptions for specific return eligibility before purchasing.

Return Process

Initiating a Return

To initiate a return, contact our customer service team via email at [email protected] or by phone at +44 151 7307872. Provide your order number and reason for the return. We will guide you through the return procedure.

Shipping and Handling

You are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service and insuring the package, as we are not liable for lost or damaged return shipments.

Refunds

Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not due to our error. The refund amount will reflect the condition of the returned product.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] with your order details and the reason for the exchange.

Customer Responsibilities

You are responsible for providing accurate shipping information and inspecting products upon delivery. Notify us immediately of any discrepancies or damages. Failure to do so may affect your eligibility for returns or refunds.

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +44 151 7307872
• Address: 105 Baker Street, Liverpool, Merseyside L26 5ND, United Kingdom

Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website at https://www.dealtrail.store. Continued use of our services constitutes acceptance of the revised policy.